Khan Bank uses IT services management to power its digital transformation journey

Mongolia’s largest commercial bank, Khan Bank, understands the challenge of providing banking services in a sparsely populated and widely dispersed region like Mongolia.

Arvin Joshi, Khan Bank CIO noted that a lack of automation in IT processes is an obstacle to the company as it tries to change the way they manage IT services. This case study describes the challenges faced by the bank as it moves improve the automation of IT services to meet the needs of customers and staff. 

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