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Lebanon’s Bank of Beirut has been continuously expanding its local and international operations in the last few years, extending its reach across the UK, Germany, Australia, Nigeria, Ghana, Cyprus, Sultanate of Oman and the United Arab Emirates.
This success comes with a new challenge. Customers are increasingly demanding speedier processing and response times.
As the bank sought to provide faster, more accurate and secure services, it opted for an enterprise content management (ECM) solution that would streamline business processes.
“We did our market research and looked for vendors who were offering data management solutions,” said IT Development and Maintenance Manager Josephine El Koreh. “During the course of our search, we met with a Laserfiche partner who was based in Beirut and who we already had a rapport with.
Upon deploying the solution across all branches, it then rolled out the solution to all offices including the headquarters.”
The benefits are immediately felt across the organization. ECM eliminated the manual and paper-based processes the employees have to perform. Each document is scanned and stored electronically. Employees can now easily access the data they need in just a matter of seconds.
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