Cognita is a worldwide education provider headquartered in United Kingdom. It currently operates a network of 66 schools in Europe, Latin America and South-East Asia and employs some 4,600 teaching and support staff catering to more than 30,000 pupils.
Like every modern business, Cognita depends on the speed and efficiency of its IT infrastructure. And, with such a global footprint and a relatively small service team, achieving suitable levels of service – making sure that the right people are in the right place at the right time – has always been a challenge.
This case study presents how in its search for a comprehensive enterprise service management solution, and the subsequent adoption of ServiceNow, Cognita recognized that ServiceNow could do more than improve IT support. It could enable Cognita to fundamentally change the way it works. That meant moving away from many of the paper and email processes that supported its IT infrastructure, and using ServiceNow to transform Cognita into a more efficient organization and unlock new possibilities in terms of educational excellence.
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