One-third of biz leaders see benefits from digital transformation

About nine in 10 (89%) of business leaders confirmed their organizations are undertaking digital transformation initiatives leveraging digital technologies such as artificial intelligence (AI) and the Internet of Things (IoT), according to Fujitsu.

Fujitsu’s Global Digital Transformation Survey, which covered 1,614 business leaders across 15 countries, shows that 34% of digital transformation initiatives had already delivered positive outcomes.

Respondents were based in Japan, the United States, Canada, the United Kingdom, Germany, Spain, France, Sweden, Finland, China, South Korea, Singapore, Thailand, Indonesia, Australia.

The survey also found that marketing is the top functional area (38%), followed by workstyle (35%), and operation and maintenance (30%).

In terms of industry-specific initiatives, finance and insurance (51%) and healthcare (51%) are the major areas of digital transformation, followed by manufacturing.

The top three outcomes of digital transformation were increase in revenue (46%), improvement of customer relationships (44%), and strengthening competitiveness of products (36%), confirming the contribution of digital transformations to business growth.

Results also show that having talented staff with the right skills (19%), strong leadership (18%) and streamlined organizations and process (17%) are important factors for successful digital transformations.

To successfully carry out digital transformation, it is necessary to co-create with technology partners having technological capability as well as understanding of business and alignment with the vision and strategy.

Business leaders have high expectations regarding AI, with 77% of them viewing AI as an opportunity. Most of them also agree that AI will enhance the capabilities of people in the future.

Also, business leaders responded that the most important capabilities that people need to strengthen in the digital era are professional knowledge of digital technologies (18%) and creativity and imagination (17%) among other necessary capabilities.

The results also indicate that, to successfully implement digital transformation initiatives, it is important to foster the development of digital talent, or acquire such talent.