When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.
CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.
The Census and Statistics Department (C&SD) of the Hong Kong Special Administrative Region (HKSAR) government aims to provide high-quality statistical services to facilitate policymaking and research within the government and in the community.
Serving close to 9 million people, Taiwan's Bureau of Labor Insurance plays an important role in social insurance ad social security in Taiwan, and aggressively integrates government and public resources to create a winning environment for Taiwan’s labor force, industry, and the government. This case study looks at how the BLI revamped its IT infrasrtucture to support growth.
When Bharti Airtel, India's largest mobile operator, discovered a manually-operated outbound calling infrastructure was limiting its ability to ensure better customer experience, the company turned to Genesys to implement a solution that integrates marketing, customer service and collection ensuring that the various departments do not overwhelm the engagement experience for customers.