Featured White Papers
2011-10-11
CIOs face unprecedented challenges in business today and with cloud computing they see both an opportunity and threat – enter telcos to provide trust and assurance on cloud services adoption.
2011-08-29
Too many things in business life promise more than they will ever really deliver. Conferencing is different. It’s a simple idea based on complex technology that can transform the way companies work, quite literally.
2011-08-30
Leading legal outsourcing firm raises business agility and performance through a new level of communications at all levels of the company.
Other Whitepapers
WHITE PAPER
2012-05-23
If the transition to new technologies has been deferred too long, your company may start experiencing hidden costs. Understand the true cost of keeping your aging IT infrastructure to make more informed decisions and meet your business needs.
2012-05-21
This white paper discusses in detail Android.Opfake, malware written for Android devices that use dummy sites that demand payment for applications or content through Short Message Service (SMS) messages.
2012-05-11
This paper explores what your organization could do with faster, better answers, and provides possible use case scenarios that illustrate the value this technology brings to a variety of industries.
2012-05-10
Contact centre operations are becoming increasingly complicated. Workforce optimization tools and complementary management processes have emerged as critical success factors in taking a holistic approach to enablement and effective management.
2012-05-03
IDC expects companies to shift toward a more opex IT operations model and cloud-based offerings will emerge as complements to and/or replacements for "traditional" hosting and in-house/infrastructure.
2012-05-02
Many businesses still have questions about how to implement social media initiatives and where the contact center fits in. This article offers some proven guidelines for managing a social media strategy, and making social media the ultimate communication channel for business.
2012-05-02
The integration of file transfers into workload automation unifies the business process management environment to deliver significant business benefits. This article presents pointers on how you can minimize the risk of serious disruptions to your business caused by file transfer problems.
2012-05-02
Mobile seen as a game-changer and competitive differentiator as market leaders like Standard Chartered, Noble Group and CLP forge expansive mobile strategies.
