Vertical Industries | Others
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St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
Midwest Eye Consultants (MWEC) operates 22 primary care offices, three surgical facilities, an optical lab, and a nursing home division throughout Indiana, offering optometry services, ophthalmological care, and eye surgeries. Having confidential patient means the company is subject to HIPAA regulations for data security and integrity.
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The U.S. General Services Administration (GSA) has awarded IBM a $74.4M services contract to modernize the system that federal agencies and their suppliers use to source equipment, supplies, IT and telecommunications services.
Two wastewater agencies in Sacramento, California are working with IBM to help identify and resolve infrastructure problems before they impact the region's one million residents.
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Asia's construction industry is staging a comeback as public organizations and private companies expand through infrastructure buildouts. V. Vijay Anand, senior director of Services, Transportation and Construction for Oracle Asia Pacific, shares his observation about the use of IT within the construction industry as a means towards improving operations.
The National University of Singapore has once again struck gold by achieving success in the Eco-car innovation space using MSC Software’s MSC Adams, an engineering analysis tool.
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Radio is going digital. This is the message of Sebastien Thomas, network and systems manager for the RTL Group. According to Thomas, RTL is developing a new database application based on Oracle that would allow the radio operator to not only stream digital media like music and video but to also better understand their customers, and monetize this knowledge.
The soon-to-be developed online virtual world platform, “Virtual World for Education and Youth Engagement”, will help promote friendship and connect youths from the 205 National Olympic Committees ahead of the Singapore 2010 Youth Olympic Games.
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The global travel industry is radically different from 20 years ago. Today, players from the airline, hotel and tourism see the interdependencies their respective industries have with other another. V. Vijay Anand, senior director for Services, Transportation & Construction at Oracle, shares his understanding of how CRM technology is able to help the various players better serve the same customer.
Traditionally, offering the lowest fare has been the best, if not the only, way for airlines to get their product noticed by customers. Carriers have long looked for a means to compete elsewhere, particularly as the number of low-fare airlines rises, and many are increasingly turning to branded fares.
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Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
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Along with government and health the telco sector has continued along with ongoing investments and service development.
CSL believes that its competitive edge should be in delivering excellent customer experiences that are responsive and relevant, in addition to product and service differentiation. eCRM is seen as one of the key differentiators, which enriches CSL’s knowledge of its customers and supports its continuous competitive strategies.
The SAS Warranty Analysis solution has allowed Shanghai GM to reduce the warranty analysis cycle time by 70% within the first six months and
to substantially cut warranty costs – the main objectives for the system.
Global Entrepreneurship Week is a celebration of innovation, entrepreneurship and creativity. The inaugural event reached out to 1.5 million people from over 100 countries through some 15,000 entrepreneurial activities.
With SAS, Nippon Paper gained a system that included all the functions
required for business intelligence and data integration as well as data
management and analysis. The result was fast, easy access to better-organized, more user-friendly data stored on a single business intelligence platform for easier processing and enhanced reporting.
