Business intelligence (BI) refers to technologies, applications and practices for the collection, integration, analysis, and presentation of business information and sometimes to the information itself. The purpose of business intelligence is to support better business decision making. |
Enterprise business software is the lifeblood for IT organizations. Here, you’ll find information on business intelligence (BI), customer relationship management (CRM), enterprise resource planning (ERP), supply chain management, and different types of enterprise web 2.0 applications. |
News, articles, analysis, opinions, white papers and case studies on how Asian businesses can excel in deploying, managing and leveraging call center strategies and technologies |
The security and risk management topics page provides IT management with up-to-date information and resources on IT asset management, data security and privacy, IT security management, disaster recovery and risk management. |
Vertical industry is a group of similar businesses and customers which engage in trade based on specific and specialized needs. Often, participants in a vertical industry are very limited to a subset of a larger industry (a niche market). |
Aligning IT strategy with business strategy has been one of the top issues confronting IT and business executives for more than 10 years. However, successful IT/business alignment entails more than executive level communication and strategy translation. |
Effective leadership and strategic planning skills are keys to success for any manager and CIO. |
Knowledge Central Multiple
Knowledge Central
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Cloud computing offers organizations new options for scalable, cost-effective, and flexible IT, but to gain the full benefits of cloud-based services, enterprises have to trust the security, policies, and processes of those new services. To extend their IT security beyond their own perimeters, enterprises must first establish a trusted front door to the cloud: one that provides security assurance, governance, control, and reliable performance.
The boundaries of learning are shifting as schools adopt technology to reach out beyond the confines of the classroom. Global Learning Exchange bridges the oceans to connect students in Bakersfield, California to their counterparts in Singapore. This case study highlights how the two classrooms use Skype and the Internet to enhance the learning experience.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
