Most call center training programs focus on skills and procedures combined with basic customer service skills.

Improving call center customer service and enhancing the customer experience is something every company wants to do, but many don't know where to start. If you want to learn how to improve customer service in a call center, these resources, expert tips and best practices will help guide you through the process.

Too often organizations see eLearning as a 'quick fix' or a replacement for coaching, which it is not. In her latest column, Donna Fluss discusses common pitfalls and outlines eight tips to designing a successful eLearning program in the call center.

How important is formal training in the career of an IT professional. With Asia continuing to experience a scarcity of qualified ICT professionals, certification is becoming important. Recognition an increasingly mobile workforce, Hong Kong has raised the bar in ensuring that ICT professionals are properly certified and recognized.

In the face of the global financial crisis, the software certification and training market in Asia Pacific suffers a considerable blow, making it hard for these institutions to sustain themselves.

Patties Foods, manufacturer and distributor of pastry products and fruit pies including the iconic Four’N Twenty meat pie, has implemented Lawson Learning Accelerator to train staff on Lawson software systems.

The Singapore Polytechnic (SP) has been appointed by the Singapore Workforce Development Agency (WDA) and the Infocomm Development Authority of Singapore (IDA) as a Continuing Education Training (CET) Center for the Infocomm Sector.

During NGO Day 2009, Microsoft announced a HK$6.4 million cash and in-kind donation to support employability programs.