The process of analyzing, designing and building an application to suit a business’ needs.

Desktops and laptops are the standard for enterprises today, giving managers hundreds or thousands of computers to manage.

Enterprise application integration (EAI) is defined as the uses of software and computer systems architectural principles to integrate a set of enterprise computer applications.

Email and messaging, including email management and policies, server management, instant messaging and blogs, are critical communication tools in today's organizations. As the volume of corporate data transmitted through e-mail and other messaging systems grows, companies have to maintain this massive amount of information longer and rapidly produce specific messages for performance and legal purposes.

Green computing describes the study and the using of computer resources in an efficient way. Green IT starts with manufacturers producing environmentally friendly products and encouraging IT departments to consider more friendly options like virtualization, power management and proper recycling habits.

Wireless LANs require reliability, stability and security for smooth network operations.

Legacy systems that host mission-critical applications can prove challenging for managers and CIOs.

Mobile devices and Wi-Fi technology are critical for organizations, and managers must be able to manage the technology and mobile workforce with ease.

Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

Open source software can be defined as computer software for which the human-readable source code is made available under a copyright license (or arrangement such as the public domain) that meets the Open Source Definition. This permits users to use, change, and improve the software, and to redistribute it in modified or unmodified form. It is very often developed in a public, collaborative manner.

Operating systems are important assets for enterprise. They require administrators to stay up to date on upgrade needs, patch maintenance schedules and other tasks.

Virtual private networks (VPNs), wide area networks (WANs) and WAN optimization require strategic management for effective enterprise remote access.

Software as a Service (SaaS) is a model of software deployment where an application is hosted as a service provided to customers across the Internet. By eliminating the need to install and run the application on the customer's own computer, SaaS alleviates the customer's burden of software maintenance, ongoing operation, and support.

Server management is the maintenance and operation of a server. While this can mean many things, the main idea behind server management is uptime. The whole purpose of a server is to have a reliable resource for users to interact with. Management of a server can vary depending on the size of the server and it's purpose. Different types of servers require different types of management plans.

Service-oriented architecture (SOA) is a software architecture where functionality is grouped around business processes and packaged as interoperable services. SOA also describes IT infrastructure which allows different applications to exchange data with one another as they participate in business processes. The aim is a loose coupling of services with operating systems, programming languages and other technologies which underlie applications.

Voice over Internet Protocol (VoIP) and unified messaging management, deployment and trends information, including resources for managers on VoIP security and unified messaging security as well as voice and data convergence.