Human resources & career development

Human resources & career development

List Topic Article

Highlights
The call center is a dynamic and fast-paced department. It's a highly-structured operating environment where constant change is the norm. Donna Fluss lists the skills managers are looking for during an interview for a call center agent position.
By tracking performance in retention, recruitment, training and development, companies said they engage their workforce and enhance performance.

       
       
     


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