social security
Indian Social Security System deploys NComputing Virtual Desktop Clients and vSpace Software to improve services for 12 million beneficiaries. This initiative, called "Project Panchdeep", is the largest e-governance project in India.
Shanghai was the first Chinese city to pilot the use of social security cards. A data warehouse was built to better serve its more than 13 million card members. This case study offers insight into the benefits gained from this approach.
Knowledge Central Multiple
Knowledge Central
Indian Social Security System deploys NComputing Virtual Desktop Clients and vSpace Software to improve services for 12 million beneficiaries. This initiative, called "Project Panchdeep", is the largest e-governance project in India.
Shanghai was the first Chinese city to pilot the use of social security cards. A data warehouse was built to better serve its more than 13 million card members. This case study offers insight into the benefits gained from this approach.
Shrinkage can be one of the more elusive metrics in the contact center, but don’t underestimate its power. If properly measured and managed, the use of shrinkage can enable contact center leaders to achieve the ideal balance of productive and unproductive time. Unchecked shrinkage will negatively affect service levels and the overall contact center budget.
Healthcare organizations today must manage two diametrically opposed sets of requirements: the practitioner’s need for ease of access to information versus the business’s need to apply increased privacy and security controls against that data.
St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
Midwest Eye Consultants (MWEC) operates 22 primary care offices, three surgical facilities, an optical lab, and a nursing home division throughout Indiana, offering optometry services, ophthalmological care, and eye surgeries. Having confidential patient means the company is subject to HIPAA regulations for data security and integrity.
