social networking
New technologies such as cloud computing and social networking continue to be exploited by cybercriminals in order to crack corporate data.
A look back—and forward—into the top security predictions halfway through the year.
MySpace is overhauling its customer service support forum, and it's turned to Bozeman, Mont.-based RightNow Technologies to provide the platform. Of course, MySpace does have a few advantages over other businesses in that it was already running customer support communities on its own platform -- and because of its customer base.
New technologies are posing new threats to network security and must be dealt with accordingly.
Twitter and other social networking platforms are forging ahead in Asia. But their business use is not widely adopted by many businesses because very little remains well documented and understood. Plus there are too few experts with proven track record in commercializing the value of the platforms. Allen Bonde offers three use cases to give insight into practical applications of these social platforms.
In order to manage its fast-growing sales operations, Facebook has called on the help of Salesforce.com’s cloud-based CRM services.
Dr. Patrick Chan, Chief Technology Advisor, Emerging Technologies Practice Group, IDC Asia/Pacific, talks about technology adoption priorities in Asia Pacific and how these are impacting the role of the CIO.
Customer service chat skills transfer better to Twitter than email, but for companies running customer service on Twitter, it typically leads to an escalation to the phone channel. In some ways, social network marketing has become easier than email marketing. When it comes to the tools to support these efforts, however, it's still a fragmented market, and it will be for a while.
A secure social networking platform was used to promote collaboration before, during, and after the recent G-20 Summits held in Toronto.
Social CRM doesn't replace traditional CRM. It extends it. And, just to settle things, here's a definition of social CRM that should suit your personal tastes one way or the other if you become a regular reader of this column.
Knowledge Central Multiple
Knowledge Central
New technologies such as cloud computing and social networking continue to be exploited by cybercriminals in order to crack corporate data.
A look back—and forward—into the top security predictions halfway through the year.
Set realistic goals and enforce them recommends Gartner
Rising demand for medical care are overwhelming health services and governments resulting in more time being spent on managing than treating. Critical to easing this new management burden is the creation of systems that facilitate information exchange. This paper looks at the development of electronic personal health records and the challenges it poses to all members of the ecosystem.
When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.
CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.
