SK Telecom
Microsoft's free Hohm smart energy meter; Intel new low-powered core processors; SK Telecom sets up a JV with China Railway No.2 Engineering Group
SK Telecom announced that it commercialized T Smart Pay, the next generation payment service, in cooperation with Hana SK Card.
For SK Telecom, one area it views as a way of keeping its customers close to it is by consolidating its customer service offering. SK Telecom realized that customers needed an alternative to the traditional call centers when managing their accounts. The web offered a perfect solution as it was open 24/7 and would allow customers to easily receive information on their cell phone service and view their options. estation.co.kr was born to address customer service issues.
SK Telecom's CTO, Lee Myung Sung articulates his company's vision for innovation and its pursuit to change the game in an interview with Enterprise Innovation.
SKT says over the past five years its mobile CSR program has raised 265m Won ($213,000) for 18 different NGOs, helped locate 19 missing people, provided critical information during disasters and sent text messages to Koreans caught in emergencies abroad.
How do you enhance customer service while reducing cost? SK Telecom added video to their customer support service offering and reduced average customer service calls by 20%.
SK Telecom is now offering the services of its T Video Call Center, which adds video functions to the usual call center voice facility, to more of its clients free of charge.
Knowledge Central Multiple
Knowledge Central
Microsoft's free Hohm smart energy meter; Intel new low-powered core processors; SK Telecom sets up a JV with China Railway No.2 Engineering Group
SK Telecom announced that it commercialized T Smart Pay, the next generation payment service, in cooperation with Hana SK Card.
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Cloud computing offers organizations new options for scalable, cost-effective, and flexible IT, but to gain the full benefits of cloud-based services, enterprises have to trust the security, policies, and processes of those new services. To extend their IT security beyond their own perimeters, enterprises must first establish a trusted front door to the cloud: one that provides security assurance, governance, control, and reliable performance.
The boundaries of learning are shifting as schools adopt technology to reach out beyond the confines of the classroom. Global Learning Exchange bridges the oceans to connect students in Bakersfield, California to their counterparts in Singapore. This case study highlights how the two classrooms use Skype and the Internet to enhance the learning experience.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
