retail

Knowledge Central Multiple

Knowledge Central
Global mobile shoppers are expected to contribute 8% of the total e-commerce market by 2015, as they are projected to spend at least US$119 billion on goods and services through their mobile phones, according to ABI Research.
A new study shows the down economy may be changing the face of retail crime. The report, sponsored in part by ADT and its Sensormatic Retail Solutions group, suggests that employees are stealing less merchandise while shoplifting or theft by consumers and gangs is on the rise.
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.

       
       
     


Newsletter