procurement
Governments are starting to recognise the need to reduce its carbon footprint and mitigate negative environmental impacts. Green IT can reduce exponentially the consumption and costs associated with critical, energy-intensive government IT functions, like the datacentre and the desktop. Victor Tsao, GM for Citrix Systems in Greater China, offers three key areas to help public-sector green efforts.
Procurement outsourcing is the smallest of the horizontal business process outsourcing (BPO) functions, but many industry experts believe 2010 will see significant expansion in the market.
Trade groups are protesting an "unprecedented" new Chinese policy that gives local IT products preference for government contracts there, arguing that the rules will actually hamper innovation in China.
Knowledge Central Multiple
Knowledge Central
Governments are starting to recognise the need to reduce its carbon footprint and mitigate negative environmental impacts. Green IT can reduce exponentially the consumption and costs associated with critical, energy-intensive government IT functions, like the datacentre and the desktop. Victor Tsao, GM for Citrix Systems in Greater China, offers three key areas to help public-sector green efforts.
Procurement outsourcing is the smallest of the horizontal business process outsourcing (BPO) functions, but many industry experts believe 2010 will see significant expansion in the market.
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Cloud computing offers organizations new options for scalable, cost-effective, and flexible IT, but to gain the full benefits of cloud-based services, enterprises have to trust the security, policies, and processes of those new services. To extend their IT security beyond their own perimeters, enterprises must first establish a trusted front door to the cloud: one that provides security assurance, governance, control, and reliable performance.
The boundaries of learning are shifting as schools adopt technology to reach out beyond the confines of the classroom. Global Learning Exchange bridges the oceans to connect students in Bakersfield, California to their counterparts in Singapore. This case study highlights how the two classrooms use Skype and the Internet to enhance the learning experience.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
