online corporate presence
Datamonitor’s new report examines the potential market for customer service provided through online social networking and how that might be expanded to formal contact centers.
Knowledge Central Multiple
Knowledge Central
Datamonitor’s new report examines the potential market for customer service provided through online social networking and how that might be expanded to formal contact centers.
Shrinkage can be one of the more elusive metrics in the contact center, but don’t underestimate its power. If properly measured and managed, the use of shrinkage can enable contact center leaders to achieve the ideal balance of productive and unproductive time. Unchecked shrinkage will negatively affect service levels and the overall contact center budget.
St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
