on-demand CRM mplementation
SaaS applications -- and CRM specifically -- were brought into an organization as a way for business users to get applications up and running quickly with minimal involvement from IT. With those initial contracts now running out, some companies are getting a nasty surprise when the time comes for renewal.
Konica Minolta strives to become a more service-minded company with service provisioning within sales processes. To achieve this goal Konica Minolta need a detailed insight into customer data. Using on-demand solutions enables Konica Minolta to move towards supplying more solution-driven products and services - it is the most effective way to give the sales process greater added value. Download this case study to learn more.
On demand is picking following the success of salesforce.com and the credit crunch many organizations are experiencing globally. But determining the right solution and the right vendor to approach can be a daunting task. Where does one begin? How does one determine early one if the approach undetaken is the right one? Can you change mid-sail and still come out winning? This Oracle paper offers six important factors to consider when taking the on-demand path to meeting your business' CRM needs.
Norwegian shipper, Wilhelmsen, saw a global and fragmented sales processes across its 4,300 employees in 71 countries. It needed a unified, 360-degree customer view to get accurate customer information in real-time. This case study details how Salesforce is playing a crucial role in supporting Wilhelmsen Ships Service’s global growth strategy, while adapting swiftly to the organization’s changing needs.
You have analyzed your organization’s business needs and determined that an on-demand CRM solution will best meet your requirements. And you’re not alone. Industry observers expect the market for on-demand CRM to grow by more than 30 percent per year.
Knowledge Central Multiple
Knowledge Central
SaaS applications -- and CRM specifically -- were brought into an organization as a way for business users to get applications up and running quickly with minimal involvement from IT. With those initial contracts now running out, some companies are getting a nasty surprise when the time comes for renewal.
Konica Minolta strives to become a more service-minded company with service provisioning within sales processes. To achieve this goal Konica Minolta need a detailed insight into customer data. Using on-demand solutions enables Konica Minolta to move towards supplying more solution-driven products and services - it is the most effective way to give the sales process greater added value. Download this case study to learn more.
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Cloud computing offers organizations new options for scalable, cost-effective, and flexible IT, but to gain the full benefits of cloud-based services, enterprises have to trust the security, policies, and processes of those new services. To extend their IT security beyond their own perimeters, enterprises must first establish a trusted front door to the cloud: one that provides security assurance, governance, control, and reliable performance.
The boundaries of learning are shifting as schools adopt technology to reach out beyond the confines of the classroom. Global Learning Exchange bridges the oceans to connect students in Bakersfield, California to their counterparts in Singapore. This case study highlights how the two classrooms use Skype and the Internet to enhance the learning experience.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
