lean maufacturing
Today, IT delivers business services that let customers discover, order, pay and get support; lets suppliers compete, collaborate, deliver, and get paid; and lets employees to do just about everything necessary for their jobs.
Knowledge Central Multiple
Knowledge Central
Today, IT delivers business services that let customers discover, order, pay and get support; lets suppliers compete, collaborate, deliver, and get paid; and lets employees to do just about everything necessary for their jobs.
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
