infocomm

Knowledge Central Multiple

Knowledge Central
Industry leaders from the infocomm sector of Singapore have reacted positively with the recent changes in the budget allocations for the infocomm industry, saying “it provides the industry with significant opportunities to help enterprises improve productivity through automation.”
In line with its aim to enrich the diversity of Singapore’s infocomm ecosystem, the Infocomm Development Authority of Singapore (IDA) will be focusing on three development themes over the next three to five years to develop the start-ups in the infocomm ecosystem. The themes are Innovation Catalyst, Market Connector and Talent Bridge.
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.

       
       
     


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