global economic downturn
The economic downturn has put greater spotlight on the need to better manage public spending and deliver improved service to the public. This is why governments have continued to push IT modernization on top of their agenda so as to improve their internal processes and infrastructure. In this article, CA will talk about how Lean IT is applied to governments and the factors taken into consideration when implementing a Lean IT strategy.
Following the world's worst economic crisis since the Great Depression of the 1920s, businesses across Asia Pacific are poised for rapid growth in 2010. What is the role of technology in the New Order? Steve Au Yeung, senior vice president for Oracle Asia Pacific, shares his views on this trend and how Oracle and its business partners will help enterprises lead the way through innovative business solutions.
The recovery from the global economic downturn is going to be slow but for call center operators, there is ample opportunity if you know where to look and what it is customers are lookin for in an call center service provider. Sidney Yuen, head of global consulting services for Convergys Asia Pacific, shares his insight into these opportunities.
Jack Hidary, Technology Visionary and a member of BT Global Services’s advisory board community, believes that the current global economic crisis is an opportunity to take radical action to correct the mis-steps of the past and prepare for the eventual market upcycle. This paper offers five tools available to the global enterprise from cloud computing to "self-help" CRM and argues that there is no better time than the present to write down all that cumbersome and complex 20th century IT and transform yourself into a lean, mean and green enterprise of the 21st Century.
Knowledge Central Multiple
Knowledge Central
The economic downturn has put greater spotlight on the need to better manage public spending and deliver improved service to the public. This is why governments have continued to push IT modernization on top of their agenda so as to improve their internal processes and infrastructure. In this article, CA will talk about how Lean IT is applied to governments and the factors taken into consideration when implementing a Lean IT strategy.
Following the world's worst economic crisis since the Great Depression of the 1920s, businesses across Asia Pacific are poised for rapid growth in 2010. What is the role of technology in the New Order? Steve Au Yeung, senior vice president for Oracle Asia Pacific, shares his views on this trend and how Oracle and its business partners will help enterprises lead the way through innovative business solutions.
According to Wikipedia, speech analytics describes automated methods of
analyzing speech to extract useful information about the speech content or the speaker. In the context of a call center, speech analytics gives companies insight into what customers really think about their company allowing them to react in a timely manner. This eGuide offers straight forward insight into why your company may need to use speech analytics.
Cloud computing offers organizations new options for scalable, cost-effective, and flexible IT, but to gain the full benefits of cloud-based services, enterprises have to trust the security, policies, and processes of those new services. To extend their IT security beyond their own perimeters, enterprises must first establish a trusted front door to the cloud: one that provides security assurance, governance, control, and reliable performance.
The boundaries of learning are shifting as schools adopt technology to reach out beyond the confines of the classroom. Global Learning Exchange bridges the oceans to connect students in Bakersfield, California to their counterparts in Singapore. This case study highlights how the two classrooms use Skype and the Internet to enhance the learning experience.
Far East Flora was an early pioneer of online commerce in Asia. Its continuing success hinges on its ability to understand its customers interests and to act on those. This case study looks at how Far East Flora engaged Experian QAS to update its customer database, resulting in a 60% decrease in failed deliveries that were a direct result of incorrect recipient address.
