Long-term customer retention is especially challenging as social networks and new media allow customers a forum for airing complaints about companies. A new focus on the customer experience has emerged, as businesses walk a fine line of keeping a steady supply of happy customers while maintaining a healthy bottom line with their customer retention programs.
Money isn’t everything. Unsustainable outsourcing deals could spell doom for your company.
Fierce competition makes Chinese users expect discount offerings that are surprisingly higher than elsewhere. This kind of discount makes pricing strategies critical to the profitability of storage vendors. This report provides some best practices for creating a China-specific pricing strategy that may help storage vendors improve their profitability and obtain better positioning in the marketplace.
In an era where it is predicted that 70 percent of a CIO’s budget is allocated to IT operations, virtualization makes business sense. With virtual resources, system administrators can focus their attention on a limited number of abstract device pools that can be centrally managed, rather than on a plethora of complex proprietary devices that must be individually managed. However, consideration needs to be taken on how virtualization impacts all environments in an organization, including a potential increase in security threats.
Cloud computing, business analytics and social technologies are some of the common threads that have emerged from analysts’ predictions on strategic technologies for 2010.
How do I improve customer experience. Ed Thompson, vice president and distinguished analyst with Gartner, discusses the challenges facing companies looking to strengthen the bond with customers.
IT budgets is predicted to rise by 1.3 percentage points this year, up from a devastating 8.1 percentage-point decline in 2009, data from analyst firm Gartner revealed Tuesday.
A friend of mine reminded me a couple of times to read an article by Steve Duplessie, founder of ESG, on the merits of ZL Technologies lawsuit against Gartner and its famed Magic Quadrant. Shaking off the new year holiday, I decided to ink my thoughts here.
Hong Kong's economy pushed up patient demand while a global move for better healthcare is driving adoption of e-health and new standards.
Smartphones and social networks are forcing companies to adapt their e-commerce strategy to the changing environment, and while some businesses may have time to adapt, others are already falling behind, according to one industry analyst.
Knowledge Central Multiple
Knowledge Central
Long-term customer retention is especially challenging as social networks and new media allow customers a forum for airing complaints about companies. A new focus on the customer experience has emerged, as businesses walk a fine line of keeping a steady supply of happy customers while maintaining a healthy bottom line with their customer retention programs.
Money isn’t everything. Unsustainable outsourcing deals could spell doom for your company.
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
