



Set realistic goals and enforce them recommends Gartner
SaaS in the enterprise application software market reaches more than US$8.5 billion in revenue in 2010.
Gartner adjusts its forecast of global IT spend to mirror 3.9% for 2010.
The Asian dragon is poised to grow by 20.3% this year
Kevin Scott, senior analyst of marketing strategies at AMR Research in Boston, says e-mail marketing is a viable component to an enterprise's marketing strategy. But to truly succeed, companies must monitor campaigns, track responses, target and test. That's exactly what Scott and other analysts say companies are now turning their attention toward after a lack of funding blocked e-mail investments last year.
Outspoken Andrea di Maio, vice president & distinguished analyst at Gartner, wrote that many government portals are designed and built without the citizen in mind. And as a result many of these portals are irrelevant. Di Maio talks about what a portal is, what it should provide, and how it should evolve to meet the needs of citizens and businesses.
Users of wireless e-mail services to reach one billion by year end, says Gartner.
The analyst firm has formed a new advocacy council around the issue of IT maintenance contracts.
Gartner and 1to1Media got together again to bestow their annual CRM award winners at the Customer 360 Conference here in LA. Some of the winners gathered on stage for a panel discussion with Don Peppers, and shared some interesting tidbits and specific steps they took that helped make their projects a success.
Green IT initiatives are growing, but most are more ad hoc than formal.



