e-services
Indian Social Security System deploys NComputing Virtual Desktop Clients and vSpace Software to improve services for 12 million beneficiaries. This initiative, called "Project Panchdeep", is the largest e-governance project in India.
The recent increased demand for e-services pushed Pearson Education to launch a series of books for the first time in India to offer best practices and new architectural patterns for the benefit of system architects, technology and business professionals, university profes
Knowledge Central Multiple
Knowledge Central
The Ministry of Foreign Affairs of China (MFA) has awarded the Datacard Group a major contract to issue the country's diplomatic, Service and Public Fair passport.
Two Queensland Government departments have selected Sword Ciboodle, provider of customer-oriented business software and services, to deliver the CRM technology platform supporting operations of a new contact center.
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
