business analytics
Customers are the lifeblood of any retail bank. For China Construction Bank (Asia) has five channels it uses to maintain its relationship with customers in Hong Kong and throughout Asia. As new channels like the Web gain popularity, CCB must continue to invests in these new channels to grow its base. Michael KM Leung, CIO of China Construction Bank (Asia) elaborates on how the Bank is gearing up for a much more demanding customer base.
Analytics is predicted to be a priority area of investment among companies in 2010 as companies realize that BI tools do not give managers sufficient insight into what the data is telling them. IBM senior executives, Phillip Beniac and Mark Register, discusses the rise of analytics as the tool to help organizations accurately predict what the information is telling them.
You can have all the business intelligence tools that you need but without analytics, you can't predict with confidence what the data is saying. IBM executives, Phillip Beniac and Mark Register, discuss the implications of business analytics in today's dynamic business environment.
Over the next five years, the business analytics software-as-a service (SaaS) market will grow more than three times as fast as the total business analytics software market with a compound annual growth rate (CAGR) of 22.4% through 2013.
This Rogers and Pepper report sponsored by SPSS describe how customer interactions are evolving to accommodate the changing demands of customers. The paper claims that for companies to achieve customer innovation, they must transform themselves and become predictive enterprises. According to the report, Predictive Enterprises know which customer needs what type of service at what point in the interaction lifecycle.
Cloud computing tops IDCs’ 2010 technology predictions after a year where it was hyped and pushed and almost bludgeoned into the mindsets of IT professionals across the industry. While coming a close second was business analytics, which from the past few years is seemingly never far from the top one or two priorities of CIOs.
Customer analysis needs to be handled by powerful analytical technology. DBS chose SAS to help calibrate its data management and analytical capabilities, and has been using SAS Enterprise Miner since 2000. They are now able to analyze complicated customer data and transactions and convert them into valuable customer intelligence with the various SAS Enterprise Miner modules.
CSL believes that its competitive edge should be in delivering excellent customer experiences that are responsive and relevant, in addition to product and service differentiation. eCRM is seen as one of the key differentiators, which enriches CSL’s knowledge of its customers and supports its continuous competitive strategies.
This paper, based on research by nGenera Corporation, provides answers to six key questions that executives should be asking about how to use business analytics to improve performance and compete successfully -- from "Where should we leverage business analytics?" and "What's the payoff?" to "What kinds of people do we need?" and more.
This white paper looks at how government agencies are struggling to embrace the spirit of initiatives like the President's Management Agenda and how business analytics can give them an anchor on which to operate as they search for operational agility based on deeper insights, better answers and faster reaction times geared toward the future.
Knowledge Central Multiple
Knowledge Central
Customers are the lifeblood of any retail bank. For China Construction Bank (Asia) has five channels it uses to maintain its relationship with customers in Hong Kong and throughout Asia. As new channels like the Web gain popularity, CCB must continue to invests in these new channels to grow its base. Michael KM Leung, CIO of China Construction Bank (Asia) elaborates on how the Bank is gearing up for a much more demanding customer base.
Analytics is predicted to be a priority area of investment among companies in 2010 as companies realize that BI tools do not give managers sufficient insight into what the data is telling them. IBM senior executives, Phillip Beniac and Mark Register, discusses the rise of analytics as the tool to help organizations accurately predict what the information is telling them.
Shrinkage can be one of the more elusive metrics in the contact center, but don’t underestimate its power. If properly measured and managed, the use of shrinkage can enable contact center leaders to achieve the ideal balance of productive and unproductive time. Unchecked shrinkage will negatively affect service levels and the overall contact center budget.
Healthcare organizations today must manage two diametrically opposed sets of requirements: the practitioner’s need for ease of access to information versus the business’s need to apply increased privacy and security controls against that data.
St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
Midwest Eye Consultants (MWEC) operates 22 primary care offices, three surgical facilities, an optical lab, and a nursing home division throughout Indiana, offering optometry services, ophthalmological care, and eye surgeries. Having confidential patient means the company is subject to HIPAA regulations for data security and integrity.
