Within the healthcare organization, IT executives struggle with achieving efficiency in these processes because many IT systems are not integrated, process-centric or easily adaptable. This is where business process management (BPM) technology can help.
The goal of this paper is to help corporations of all sizes and across industries to identify areas where business process management (BPM) technology can offer the greatest return for their available resources today while providing a technology foundation to support future initiatives.
Professionals need autonomy to perform jobs effectively, according to a study by the Economist Intelligence Unit titled Disciplined Autonomy.
Knowledge Central Multiple
Knowledge Central
Within the healthcare organization, IT executives struggle with achieving efficiency in these processes because many IT systems are not integrated, process-centric or easily adaptable. This is where business process management (BPM) technology can help.
The goal of this paper is to help corporations of all sizes and across industries to identify areas where business process management (BPM) technology can offer the greatest return for their available resources today while providing a technology foundation to support future initiatives.
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
