Stellar to provide call center support for Australia's 2011 Census

By CRM Management Editors | Feb 9, 2010

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The Australian Bureau of Statistics (ABS) [7] has awarded a tender to call center [8] and business process outsourcing provider, Stellar to provide call center support during the 2011 Census.
 
In line with the tender requirements, Stellar will provide call center and email services to the ABS to support enquiries from members of the public on the Census in general as well as specific aspects such as the on-line eCensus form.
 
Australia's 16th Census [9], which will also mark the centenary of national Census taking in Australia, is to be held on August 9, 2011. The Census is the largest statistical operation undertaken by the Australian Bureau of Statistics (ABS) and aims to measure the number of people in Australia on Census Night, their key characteristics, and the dwellings in which they live.
 
"The 2011 Census is logistically the single largest peacetime operation conducted by the Australian Government, it is a hugely complex task and we are delighted to have the services of Stellar to support the ABS with the critical call center operation." said Paul Lowe, Assistant Statistician, Census Branch, ABS. He then added "Planning for the Census is already underway between Stellar and ABS and we are confident Stellar's extensive experience will assist in providing a well executed census in 2011."