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Business Intelligence tools used to be complex and difficult to use and resulting in limited use within enterprises. Advances in technology and a renewed emphasis on the business processes and the non-technical end users have resulted in more user friendly applications. IBM executives, Phillip Beniac, director for Cognos, BI & PM and Mark Register, vice president of Information on Demand, talk about the next wave of opportunity within the IT sector. Analytics is moving out of IT and into mainstream business processes.
Resistance to change is a natural occurring issue among employees in private and public sector organizations. One of the challenges of the Efficiency Unit of the Hong Kong Government is to help civil servants understand how their positions in the department influences the operation of the unit, and how changes can positively affect the overall performance of the department.
Rudolf Gunz, head of global competency centre, SWIFT and Banking Solutions at SAG Software System, discusses the financial crisis of 2008-2009 and its impact to the global market. He cites how regulators have failed to curve the excesses of the industry resulting in the failure cascading to all sectors of the market. He explains his view of profits are privatize but losses are socialize.
Karen Copeland, an industry principal with SAP's public sector practice, discusses the history of e-government in Australia. She shares her views of the role of e-government as a transformational tool for enabling the Australian government to not only communicate with citizens but to actively engage the public in policy-making, resulting in innovation that extends to its processes.
Madan Sheina, principal analyst, software application at OVUM, discusses 3 technologies - Web 2.0, smarter and high performance analytics, and virtualization - and how these technologies will impact the development and use of BI within the enterprise.
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Get tips for optimizing the online customer experience through technology in this podcast with expert Martha Rogers. Learn how to deploy online self-service technology effectively.
In this podcast, Wayne Eckerson, director of research and services for The Data Warehousing Institute, offers five tips for considering on-demand business intelligence (BI) solutions. He covers costs, technical integration requirements and more.
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
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Verizon Business is helping IT management software firm, CA, transform its global contact center and enterprise operations with a new unified communications and collaboration (UC&C) solution.
Join Nokia's Chief Technologist Andrew Namboka in this follow-up session to Protecting business assets: A tactical strategy (Part 1), as he draws out an operational blueprint to securing corporate networks against internal threats.
