Customer

INNOVATION OPINION

By Benjamin Wong, Managing Director, Asia, Progress
By Amit Midha, President, APJ Commercial, Dell EMC
By Andrew Martin, Regional Vice President, Asia, Salesforce

KNOWLEDGE CENTRAL

SMB leaders are taking their customer focus to an entirely new level –integrating digital transformation and print management capabilities to deliver...
In a digital era where 74% of online consumers get frustrated with websites when content appears that has nothing to do with their interests, it’s...
Buyer personas and customer journey mapping have recently emerged as some of the hottest trends in marketing, to help design a customer experience...
With so many ways that customers can struggle with mobile websites and apps, e-businesses will need to take a disciplined approach to mobile Customer...
Ranked the world's strongest bank in 2011 and 2012 by Bloomberg markets, this case study profiles how OCBC Bank –the longest established Singapore...
A world-renowned luxury hotel commissioned an e-commerce platform to expand and improve sales of its popular, seasonal pastry. Working with Red Hat®...
Pan Pacific Hotels Group deployed Avaya Aura Unified Communications and contact centre technology to reduce operational costs and improve guest...
To manage over 300,000 customer interactions with fewer agents and at reduced cost, VEGAS.com has implemented an all-­in-­one IP Communications...