customer
Accelerated demand for BYOD service and support seen   new
Bring Your Own Device (BYOD) brings unique system requirements for service providers and support issues for businesses, the results of a global survey that explores the growing demand for BYOD bares.Full Storymore
ComfortDelGro boosts taxi booking service utilizing SMS  new
As mobile phones are now widely used in Singapore, ComfortDelGro decided to implement the Short Message Service (SMS) taxi booking service. The transport company picked the JBoss Seam-based solution proposed by Maven Lab, a Red Hat Business Partner.Full Storymore
Boshiwa optimizes supply chain of cross-channel retail operations in China  
Boshiwa International Holding Limited (Boshiwa), China’s leading retailer of apparel, footwear and accessories for children, is optimizing its warehouse operations and overall supply chain to support its multi-channel retail operations in China. Full Storymore
Potential of business analytics tools in Asia  
Behind the trend on Big Data, cloud, mobile and consumerization is something even more important in the long term: business users are becoming more aware of how they can make better decisions with data. Full Storymore
Global public sector more active in adopting Cloud  
Governments all over the world are utilizing cloud computing to help transform the supply chain, improve government service and revolutionize public sector IT. Full Storymore
Mount Alvernia Hospital pioneers open source bed management system  
Mount Alvernia Hospital (MAH), a 303-bed general hospital in Singapore, implements an open source Bed Efficiency and Management (BEAM) system which allows the hospital to better manage admissions, and track bed usage with the use of wireless and mobile technologies.Full Storymore
Does social media really help sales people sell?  
Social media technologies have re-shaped how we interact. But do they really help sales people sell? Not really, according to the results of two US surveys presented in the US recently.Full Storymore
Cloud-based IT service management solutions demand rises, acceptance up   
The demand for Cloud-based IT service management solutions is growing faster than other solutions as its acceptance continue to sinking in into enterprise territory.Full Storymore
Survey shows increased agent retention within reach of modern contact centers  
A new survey by Jabra and analyst firm Frost & Sullivan reveals the path to agent retention for contact centers.Full Storymore
Scoot taps SPi Global for call center services  
Scoot, the low-cost subsidiary of Singapore Airlines (SIA), has appointed SPi Global to provide telecommunications customer services such as booking of Scoot’s tickets, special seats and meals requests, and after-sales support.Full Storymore
76% of consumers want more from tech to simplify their life  
What people want most from their smartphones, tablets, home theater and home appliances is simplicity, according to the new Ketchum Digital Living Index, conducted by global communications firm Ketchum.Full Storymore
Singapore consumers face high volume of information from marketers  
Singapore consumers are frustrated by the volume of brand communications they are receiving and no longer respond to blanket marketing, according to new research from Experian.Full Storymore
Business customers less satisfied with banks in Australia  
A Roy Morgan Research Business Banking Survey from June 2010 to March 2012 showed that Australian business customers are less satisfied with banks.Full Storymore
Does Big Data have to mean Big Risks for Asian organizations?  
As Big Data becomes a potential game-changer for businesses, the security risks become even greater. Users are becoming alarmed about how much data is being collected and how it is being used. Guidelines and best practice on the collection, storage, usage and transfer of data both inside and outside the business are critical. Full Storymore
Essar Group taps power of Cloud to boost customer service  
Essar Group is enhancing its enterprise customer service with a cloud version of some of its Web-based applications that are high performance and scalable, yet maintaining low infrastructure and management costs.Full Storymore
IDC sees tech consumer opportunities in China's Tier 2 cities  
Technology marketers looking for the right target audience need not look further than the Tier 2 cities like Chengdu and Sichuan, according to the results from the latest International Data Corporation (IDC) ConsumerScape 360° survey. Full Storymore
Singapore Electric Vehicle Pilot Project eyes complete ecosystem  
Singapore’s Electric Vehicle (EV) Taskforce led by members from Singapore's Energy Market Authority (EMA) and Land Transport Authority (LTA), is working to create a complete ecosystem of EV stakeholders in the nation-state. Full Storymore
New standards for building customer trust seen to drive future of CEM  
"Extreme Trust," a new book from TeleTech's Peppers & Rogers Group, details how customer expectations of brands they trust are quickly evolving to higher standards that are expected to shape the future of customer experience management (CEM).Full Storymore
Social media as ultimate communication channel  
Many businesses still have questions about how to implement social media initiatives and where the contact center fits in. This article offers some proven guidelines for managing a social media strategy, and making social media the ultimate communication channel for business.Full Storymore
Micro Focus helps iPass thrive in complex market  
iPass has been a long-term user of Silk, a key part of Micro Focus’ integrated software quality approach which embeds quality at every stage of software development.Full Storymore
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