CRM and call centers

INNOVATION OPINION

By Paul Scott, Global Consulting Executive, Dimension Data
By Harry Singh, Vice President, Asia Pacific, Middle East & Africa, Global Banking & Financial Markets, BT Global Services
By Nicola Millard, Customer Experience Futurologist, BT Global Services

KNOWLEDGE CENTRAL

This report presents the growing challenge companies face in the convergence of B2B and B2C requirements. It serves as a primer on best practices to...
This Econsultancy report shows that while a majority of companies see themselves as leaders in CX consumers tell a very different story.
This article explores common pain points in managing the sales journey of your customers, and how they can be addressed with not just the right CRM...
This paper explores three benefits businesses can realize by focusing on the customer journey.
A world-renowned luxury hotel commissioned an e-commerce platform to expand and improve sales of its popular, seasonal pastry. Working with Red Hat®...
Pan Pacific Hotels Group deployed Avaya Aura Unified Communications and contact centre technology to reduce operational costs and improve guest...
With the aid of Inbound Contact global from BBT Global Services, people can now call Bangkok-based telephone support company Agoda from anywhere in...
When a customer calls a local phone number in their own country, they can be answered in their own language by call center agents 24 x 7 from...