Backup and Recovery is the #1 challenge for IT today. To understand the business and technical challenges around backup and recovery, download your free copy here.
Sarah Varney, Technology Editor
Unstructured data and classification woes prevent companies from lining up business processes efficiently. As a result, many large firms are compensating by adding storage instead of just better organizing data.
Linda Tucci, Senior News Writer
HD Supply had six months to move its disparate suppliers and customers off Home Depot's legacy systems and onto a new platform. An on-demand data integration solution from Hubspan is helping to create a network of equals.
The Microsoft® Windows Server® 2008 OS includes significant changes to the failover clustering architecture designed to enhance flexibility and availability, but migrating a cluster from Windows Server 2003 can be challenging. Following best practices can help administrators plan and execute a smooth migration for clusters based on Dell™ PowerEdge™ servers.
The new Dell™ PowerEdge™ R805 server is designed and optimized specifically for virtualization. By including VMware® integrated virtualization, the PowerEdge R805 enables quick and easy deployment right out of the box, simplified management, and enhanced security, as well as diskless configuration to help reduce power costs.
How Globalization Impacts HR
"RPO allows operational flexibility, provides ongoing cost savings, ensures that organizations get the best talent on the market, assists in workforce planning and strategy, and helps develop employee engagement through a positive recruitment experience." James Mendes, Managing Director for Alexander Mann Solutions in Asia. (duration: 7min 18sec)
Outsourcing for success
Sidney Yuen, Head of Global Consulting Services, AP, Convergys believes that multi-lingual customer relationship services will become norm. Technology is ready for home-based agents. Innovation will also mean self-service will become more viable with customers using non-voice media to get to their vendors.
Webinar
Protecting business assets: An operational blueprint (Part 2)
Join Nokia's Chief Technologist Andrew Namboka in this follow-up session to Protecting business assets: A tactical strategy (Part 1), as he draws out an operational blueprint to securing corporate networks against internal threats.
Protecting business assets: A tactical strategy (Part 1)
What are the fundamental steps IT needs to take to strengthen the infrastructure? What are the best practices to consider in ensuring information assets are appropriately protected? If these questions are keeping you up at night, let Andrew Namboka, Nokia’s Chief Technologist, explain how he would secure the enterprise.
Podcast
What companies want: core CIO competencies
Looking for a job or just want to boost your standings? Companies want CIOs who can leverage IT investments for greater automation value and risk management says a CIO recruiter.
The why and how of server virtualization
Virtualization remains a hot topic in 2008. With VMware recognized as the leader in this space, Jim Lenox, General Manager for Asia at VMware, discusses the technology, the reasons for its growing popularity and best practices in deploying virtualization. (Duration: 24min 42 sec)
How to improve customer service in a call center
Improving call center customer service and enhancing the customer experience is something every company wants to do, but many don't know where to start. If you want to learn how to improve customer service in a call center, these resources, expert tips and best practices will help guide you through the process.
Tip: Customer lifetime value vs. current value
Expert Martha Rogers explains why businesses need to focus on the lifetime value of a customer, not the value of the current transaction.
Six steps to reducing IT's carbon footprint
A US national advocacy group for state CIOs recently released a report recommending ways IT leaders can become IT environmental advocates.
