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| Top CRM Stories |
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SearchCRM staff
2008 was a big year for Web 2.0 tools, social CRM applications and analytics technology, as companies increasingly focused on the "voice of the customer" and on becoming more customer-centric. Browse our collection of the hottest CRM definitions and buzzwords of 2008 and get an overview of the past year's biggest CRM trends.
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Get the top CRM advice from our CRM and call center experts in 2008. Find out about CRM market trends and get advice on the changing CRM and call center industry.
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| Exclusive CRM Features |
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Find out more about the top five buzzwords in call center performance management. Learn about service level agreements (SLAs) key performance indicators (KPIs) call center metrics and real-time analytics.
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Expert Don Peppers suggests three books call center managers can use to train agents on customer complaints handling in the call center.
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Understanding and identifying customer needs is a complex but necessary process for creating value for your company. Expert Don Peppers gives tips for understanding and acting on customer needs in the expert response.
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| The CRM Guide Center |
| Learning Guides |
Improving sales management effectiveness
Learn how to develop effective sales management strategies for sales force automation software in this section of the Sales Force Automation Learning Guide. Find tips to increase end user adoption and learn how to manage sales incentives.
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Strategic Internet marketing
In order to develop a strategic Internet marketing plan marketers need to understand where their customers and potential customers are going for information. In today's marketplace many customers are using the Internet to make purchases read customer product reviews and connect with other consumers. Companies have the potential to succeed if they effectively target these customers with innovative and strategic Internet marketing techniques through the use of social networking sites and Web 2.0 technology.
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Best customer retention strategies
Explore information for developing a customer retention strategy find tips for implementation of a customer retention program and learn how to calculate retention ratein this guide.
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Featured White Paper
As a service provider, you need to provide value to your clients efficiently and cost effectively. This paper describes how the SAP Business All-in-One solution supports use of best practices in the professional services industry. The fast-start program helps you to implement it quickly.  | |
| Latest White Papers & Case Studies |
| White Papers |
Best practices for optimizing environment and IT infrastructure
Organizations have an opportunity to improve operations and reduce cost and environmental impact by better understanding all aspects of of an operational data center. This white paper is about building an efficient green data center to optimize your IT infrastructure and data center environment. Two key strategies discussed for data center efficiency are power and cooling, and virtualization.
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Reduce Storage Costs & Complexity
Why are shared storage systems a better alternative to direct-attached storage? How can you lower your total cost of ownership while simplifying storage management.
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The Essential Guide to AIX and i5/OS Disaster Recovery
IT managers with AIX and/or i5/OS environments must find ways to eliminate the adverse impact of downtime and accidental data loss. This paper provides a basic understanding of the costs of unplanned downtime, the building blocks of an IT continuity plan, an overview of AIX and
i5/OS data protection and recovery technologies, and more.
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| Case Studies |
Lovells Mitigates Security Risk with Cost-effective Remote Access
As an international law firm, Lovells fields a mobile workforce — including lawyers and consultants — who require secure access to core business systems to provide quality service to their clients around the world. Clients require regular updates on cases, and this confidential information must be stored securely, while also being easily accessible.
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Global Lawfirm use Citrix technology to strengthen client relationship
Bryan Cave is a large corporate law firm whose approximately 900 attorneys and 1,100 staff members provide business and litigation services to clients worldwide. As an international law firm whose attorneys and staff travel widely, Bryan Cave found its strategic goals of increased profits and expansion hampered by a decentralized IT system.
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BEAM.TV Boosts File Transfers to Support Growth
BEAM.TV is the world’s leading digital advertising distribution network. With two datacenter locations–London and New York–BEAM.TV began distributing digital content across its own network to customers, partners and broadcasters on both sides of the Atlantic. Content must be approved by multiple agencies, executives and creative teams, so the ability to distribute it quickly would not only speed up content production, but also mean that BEAM.TV’s service was a key element in controlling project workflow.
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| Ask the Expert |
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Robert Clark
It’s a matter of time before it rolls into the enterprise, just like instant messaging, SMS, social networks and other tech that began in the consumer space.
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Robert Clark
A year that descended rapidly from bubble to crisis. Yet it did
finish on an upward note.
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| Featured Solution |
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The Microsoft® Windows Server® 2008 OS includes significant changes to the failover clustering architecture designed to enhance flexibility and availability, but migrating a cluster from Windows Server 2003 can be challenging. Following best practices can help administrators plan and execute a smooth migration for clusters based on Dell™ PowerEdge™ servers.
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The new Dell™ PowerEdge™ R805 server is designed and optimized specifically for virtualization. By including VMware® integrated virtualization, the PowerEdge R805 enables quick and easy deployment right out of the box, simplified management, and enhanced security, as well as diskless configuration to help reduce power costs.
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| Analyst Report |
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Diane Morello
As traditional IT skills don't suit the burgeoning demand for developing IT and business in tandem, a lack of appropriate skill-sets in the labor pool threaten business growth.
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