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Why call center rules and regulations are strict

Why call center rules and regulations are strict

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  contact center  e  forecasted call volume  improving agent performanc  workforce management

By Donna Fluss, President, DMG Consulting LLC | Feb 2, 2010

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In this expert response Donna Fluss explains why call center agents need to adhere to strict rules and regulations on the job. Managing interactions between other corporate departments is a different issue. Very often internal departments ask the call center supervisor to limit the number of people that reach out to them.

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