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Technology requirements of a call center

Technology requirements of a call center

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  call center  contact center  Convergys  CRM software  interactive voice response systems  IVR  IVVR

By Allan Tan | Jun 29, 2009

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A number of CRM Management readers have sent us emails asking us for advice on the technologies that are needed by a call center. So we asked one of Asia's largest call center operators for their list. Peter Ho, Director of Consulting Services for Convergys Asia Pacific offers the following insight.

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