Internet Protocol lays path to flexibility, cost reduction in call centers

By Dimension Data | Feb 13, 2012

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Contact centers – historically conservative in their technology approach – are being forced to make increasingly radical technology decisions. The introduction of Internet Protocol (IP) is pivotal to enabling cloud-based contact center technology.

Orignal Author:

Dimension Data

Topics:

Call center management CRM and Call Centers

Tags:

cloud-based contact centers contact center technologies Dimension Data Internet Protocol (IP)

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