The Providence Health & Services Washington Region has selected Compuware's EHR Service Delivery Solution to improve the performance and availability of its clinical applications. With real-time visibility into clinician experience, Providence Health & Services can now proactively resolve performance issues before they impact patient care while also improving system adoption with clinical staff.

Providence Health & Services Washington Region is part of a 27-hospital healthcare system located in Renton, WA. As one of the nation's largest non-profit integrated healthcare systems with more than $4 billion in assets, clinical application performance is a continuous focus for the organization.

"Compuware EHR Service Delivery will help meet our business needs by providing the needed data around the performance of our critical applications," said Curt N. Kwak, Chief Information Officer of Providence Health & Services Western Washington Region. "This end-to-end visibility will enable us to be more proactive and definitive in the way we support our application users and in turn, will allow the clinical staff to provide exceptional patient care, which is part of the regional Transformational vision."

"Poor performance and unexpected downtime diminishes overall hospital productivity and jeopardizes patient care," said Larry Angeli, Vice President, Compuware Healthcare Solutions. "Healthcare organizations like Providence Health & Services can cut the risk of these scenarios significantly by maintaining optimal performance and availability with Compuware's EHR Service Delivery solution. Now Providence Health physicians and clinicians can be less concerned about system outages and focus more on providing quality care to patients."