ERP users remain unsatisfied with projects, study finds

By Chris Kanaracus, IDG News Service | Mar 22, 2010

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More than half of companies that implement ERP (enterprise resource planning) systems end up garnering no more than 30% of the business benefits they expected, according to a new study released by systems integrator Panorama Consulting Group.



Some 72% of the 1,600 organizations surveyed said they were "fairly satisfied" with their ERP package. But this can be misleading, according to the study: "Some executives are just happy to complete projects, protect the company from risk and give little thought to whether or not the company is better off with the new software or whether or not they're getting as much out of the system as possible."



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