Creating sustainable relationship management strategies

By Search Storage Asia Staff | Aug 12, 2008

Thumbail image from server side store:

"Succesful relationship management requires top down approach with executive buy-in, understanding which areas of operation can be outsourced, and use of technology and proven best practices in process innnovation." Sidney Yuen, Head of Global Consulting Services, AP, Convergys (duration: 3min 47sec)

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