Burns & McDonnell, a full-service engineering, architecture, construction, environmental and consulting services firm, has chosen Microsoft Dynamics CRM 2011 for a 1,600-seat CRM deployment.

The solution is expected to increase employee productivity and improve client sales and service.

“Our company has doubled in size in the past five years, and we needed a new CRM solution to support our growth,” said Kris Paper, director of information technology for Burns & McDonnell. “The ease of use, flexibility and ability to integrate the client experience across all our global practices that Microsoft Dynamics CRM provides will help us meet our business requirements and maximize our client relationships as we continue to grow.”

By providing CRM functionality as a natural extension of Burns & McDonnell’s Microsoft Outlook and Microsoft SharePoint 2010 messaging and collaboration framework, employees will be able to work more efficiently and collaborate more effectively. Business development managers and project managers will be able to oversee key events, project pursuits and customer interactions from a single application using a familiar interface.

“Our goal is to get everyone to enter information about their opportunities all the time so we can provide the best possible client experience," Paper added.