White Papers

Set realistic goals and enforce them recommends Gartner

Rising demand for medical care are overwhelming health services and governments resulting in more time being spent on managing than treating. Critical to easing this new management burden is the creation of systems that facilitate information exchange. This paper looks at the development of electronic personal health records and the challenges it poses to all members of the ecosystem.

This white paper examines six challenges, or imperatives, that every chief sales officer faces in the current environment, and provides recommendations on how to most effectively address and convert these obstacles into opportunities and competitive advantage. Whether it’s the challenge of driving growth in a difficult economy, increasing sales capacity with the same or fewer resources, or embarking on a sales transformation, enterprising chief sales officers can deploy proven methodologies and technologies to increase sales effectiveness and drive business success.

This NEC paper describes common IT and communications challenges in modern healthcare facilities and describes three healthcare challenges that can be solved with role-enabled communications - clinical mobility, clinical workflow and emergency medicine. It concludes with a discussion about best-practices to consider when implementing role-enabled communications in a healthcare setting.

There are many CRM solutions available in the market today. How do you decide which one is right for your business and then continue to reap the benefits of the solution after implementation? This Oracle white paper offers five tips for helping mid-size companies determine the right solution for their business, including better ROI across the entire enterprise.

Competition in the airline industry is intensifying as low-cost carriers continue to gain market share. Today, airlines are turning their attention back toward the customer after years of focusing on cost reduction. However, CRM technology is no longer a competitive differentiator. The ability of airlines to sustain long-term revenue growth and achieve profitability hinges on moving beyond traditional CRM to implementing comprehensive and integrated loyalty management solutions that support the entire customer travel lifecycle.

Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service. Users need not have knowledge of, expertise in, or control over the technology infrastructure in the "cloud" that supports them. Cloud computing has become another key resource for IT deployments, but there is still fear of securing applications and data in the cloud.

To improve the productivity and effectiveness of business analysts, organizations should continue to expand the breadth and depth of their data warehouses, which will reduce the number of data sources that analysts need to access directly. They should also equip analysts with better analytical tools that operate the way they do.

Governments are increasingly leveraging IT to transform relationships with citizens. As technology makes it easier to share and distribute information, governments must deploy proper tools to manage information effectively. This Laserfiche white paper illustrates the purpose of electronic document management system as used in governments.

How do you go beyond the limitations of traditional Interactive Voice Response (IVR) to deliver superior customer service.