Verizon Business is helping IT management software firm, CA, transform its global contact center and enterprise operations with a new unified communications and collaboration (UC&C) solution.
Join Nokia's Chief Technologist Andrew Namboka in this follow-up session to Protecting business assets: A tactical strategy (Part 1), as he draws out an operational blueprint to securing corporate networks against internal threats.
What are the fundamental steps IT needs to take to strengthen the infrastructure? What are the best practices to consider in ensuring information assets are appropriately protected? If these questions are keeping you up at night, let Andrew Namboka, Nokia’s Chief Technologist, explain how he would secure the enterprise.
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
