Green initiatives took center stage as concerns around global warming continue to get media coverage. But many companies are ignoring the fact that conventional lighting technology is one of the biggest consumers of energy in a typical work environment. Peter Chan, managing director for OPTILED Lighting International, discusses the value of light emitting diodes (LED) as an alternative lighting technology and how to measure its ROI.
Kurt Rapelje, head of Laserfiche's R&D efforts worldwide talks about the importance of ECM not only as a tool for storing unstructured data but also meeting regulatory requirements for many industries.
Gary Barnett, chief technology officer at Aspect Software, discusses voice portal, the first application likely to be deployed in the cloud that has direct benefit to the call center.
Experience tell us that in times of crisis keeping the right people makes all the difference to a business. Matthew Bennett, managing director for recruitment firm, Robert Walters, shares some of the prevailing best practices on staff recruitment and retention for Asia.
Peter Chan, managing director of OPTILED Lighting International, talks about LED development today as a general illumination source. He describes some of the recent technology development that is leading to LED technology as a commercially viable alternative to conventional lighting.
Bernard Tsang, director of customer relationship management at CSL Hong Kong talks about how Hong Kong's oldest mobile operator uses CRM strategies to expand or deepen its relationships with customers to reduce customer churn.
IT and business unit managers, whether in the public sector or private sector, have some understanding of what is private and what is public cloud. But many do not know the conditions by which is makes sense to pick private cloud over public cloud. Michael Barnes, VP of Software Research at Springboard Research hopes to clear the air in this discussion.
Robert Gilby, managing director at Disney Media Distribution Asia Pacific, describes innovation in the context of a content creator like Disney. He believes that creativity and innovation are driven by curiosity and the courage to try something different, something new. He shares how Disney nurtures creativity and innovation.
Discussions around electronic health records or the digitization of patient records are often focused around what the government is doing to introduce eHR into a country. Dr. C.P. Wong and Mr. Pascal Tse, share their views on what eHR means to the private sector. Dr. Wong is co-chairman of the eHealth Consortium, a non-profit organization in Hong Kong that is promoting the concepts of patient record digitization. Mr. Tse is the head of IT as a private local hospital in Hong Kong - St. Teresa's Hospital.
William Yeung may be the CEO of City Telecom (HK) but he started down his career managing the customer service department of another company. Today as head of City Telecom and its subsidiaries, he strongly believes that customer service is the only true differentiator for any business, including its call center.
Knowledge Central Multiple
Knowledge Central
Set realistic goals and enforce them recommends Gartner
Rising demand for medical care are overwhelming health services and governments resulting in more time being spent on managing than treating. Critical to easing this new management burden is the creation of systems that facilitate information exchange. This paper looks at the development of electronic personal health records and the challenges it poses to all members of the ecosystem.
When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.
CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.
