Resistance to change is a natural occurring issue among employees in private and public sector organizations. One of the challenges of the Efficiency Unit of the Hong Kong Government is to help civil servants understand how their positions in the department influences the operation of the unit, and how changes can positively affect the overall performance of the department.
Rudolf Gunz, head of global competency centre, SWIFT and Banking Solutions at SAG Software System, discusses the financial crisis of 2008-2009 and its impact to the global market. He cites how regulators have failed to curve the excesses of the industry resulting in the failure cascading to all sectors of the market. He explains his view of profits are privatize but losses are socialize.
Karen Copeland, an industry principal with SAP's public sector practice, discusses the history of e-government in Australia. She shares her views of the role of e-government as a transformational tool for enabling the Australian government to not only communicate with citizens but to actively engage the public in policy-making, resulting in innovation that extends to its processes.
Madan Sheina, principal analyst, software application at OVUM, discusses 3 technologies - Web 2.0, smarter and high performance analytics, and virtualization - and how these technologies will impact the development and use of BI within the enterprise.
Should government intervene in the development of a nation? Prof Paul Y S Cheung, director of the Technology Transfer Office of the University of Hong Kong, believes that where possible, free market forces should dictate how an economy grows. However, there are aspects of a nation's development where active government intervention must exist to foster long-term positive growth.
A persistent concern among chief executives and heads of business units is the question of "do we have the right talent in our organizations today?" Row Henson, HCM Fellow at Oracle, also comments that CEOs are finally recognizing that without talent, companies can not have products that customers will buy and bring in the revenue the companies need to survive and grow.
Customers are the lifeblood of any retail bank. For China Construction Bank (Asia) has five channels it uses to maintain its relationship with customers in Hong Kong and throughout Asia. As new channels like the Web gain popularity, CCB must continue to invests in these new channels to grow its base. Michael KM Leung, CIO of China Construction Bank (Asia) elaborates on how the Bank is gearing up for a much more demanding customer base.
The hype surrounding RFID adoption has started to decline as companies start to better understand where the technology can be used and the technical or operational issues that surround the planning and implementation of RFID in the supply chain. Anna Lin, chief executive at GS1 Hong Kong, discusses actual issues encountered by companies and government bodies around the technology. Lin believes that the process towards full RFID adoption is still a long way away.
Analytics is predicted to be a priority area of investment among companies in 2010 as companies realize that BI tools do not give managers sufficient insight into what the data is telling them. IBM senior executives, Phillip Beniac and Mark Register, discusses the rise of analytics as the tool to help organizations accurately predict what the information is telling them.
Blair Butterfield, VP Global Market Strategy, eHealth Solutions at GE Health, identified four areas (he terms them as diseases) that are hindering the transformation of the healthcare industry. He also discusses the cure to these 'diseases' and the benefits that will come from the introduction of Information Communication Technology as the conduit to connect the various stakeholders in the healthcare ecosystem.
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
