Get tips for optimizing the online customer experience through technology in this podcast with expert Martha Rogers. Learn how to deploy online self-service technology effectively.
In this podcast, Wayne Eckerson, director of research and services for The Data Warehousing Institute, offers five tips for considering on-demand business intelligence (BI) solutions. He covers costs, technical integration requirements and more.
How much can desktop virtualization lower your maintenance costs for desktop computing? This podcast discusses specific ways to cut costs through desktop virtualization.
The CIO of Loomis explains how his company is undergoing a transformation of how it serves its customers, including the deployment of Oracle technology.
Priceless: IT and the business are in synch at MasterCard Worldwide. Rob Reeg tells SearchCIO.com why he's having so much fun at the nation's No. 2 payment system.
Talent recruitment and retention is everyone's problem. Alex Raymond, VP for Asia Pacific of SumTotal Systems, says the top 3 reasons for leaving a job are (3) better traiiing opportunities; (2) and (1) feeling of alignment with company goals. Raymond discusses the best practices in using technology to support staff management. (Duration: 10min 15sec)
Andrew Rowsell-Jones of Gartner's Executive Program practice talks about how the CIO can and should make a difference in 2008. Jones covers the discussion based on the 1,450-strong CIO survey conducted resultly by Gartner. (Duration: 19min 33sec).
Business Objects's Asia South Vice President, VR Srivatsan, at Business Objects discusses the market conditions driving business intelligence demands in the region. (Duration: 15min 34sec)
All ERP is not the same. This is the message that David Hope, Regional Managing Director, Lawson Software. Hope blieves that the focus among users today is in the add-on modules such as BI, CRM, etc. (Duration: 14min 25sec)
Virtualization remains a hot topic in 2008. With VMware recognized as the leader in this space, Jim Lenox, General Manager for Asia at VMware, discusses the technology, the reasons for its growing popularity and best practices in deploying virtualization. (Duration: 24min 42 sec)
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
