DYXnet, ICT service provider in Greater China, records a 25% year on year increase in total revenue. The encouraging performance was driven by the surge in the IP Call Center and Internet Data Center (IDC) businesses, representing a massive 100% and 40% year on year growth respectively.
Tata Motors launched Tata Motors Service Edge, a comprehensive customer service initiative. Tata Motors Service Edge is constructed on three core customer-desired service attributes -- ‘Response in minutes, resolve in hours’; ‘Service with unmatched reliability’ and ‘Assured value for money’.
Business process outsourcing (BPO) services provider StarTek is recruiting another 1,000 Filipino employees to support its expansion to a second facility.
The Department of Education and Training (DET) in Australia’s Northern Territory (NT) has awarded a three-year, multi-million contrac to 3Com Corporation. 3Com will provide a broad range of high-value H3C enterprise networking solutions to fulfill DET NT’s wireless and networking needs for unified communications and multimedia learning.
Cisco collaborates with CSC e-Governance Services India Ltd. to provide remote education and health care services through Common Service Centres (CSCs) across India.
Apple started taking orders for the iPad tablet Friday, with early adopters rushing to order one of the most hotly anticipated products in recent memory.
A recent data theft incident in Switzerland had HSBC Private Bank scratching its heads, with around 15,000 client data going into the hands of intruders, the financial institution revealed Thursday.
Despite stiff competition with Google in the search engine wars, Microsoft announced earlier that it will roll out Bing search and map functions to Motorola Android phones, as part of a deal with the mobile device company.
Cloud infrastructure solution provider SAVVIS, Inc., recently opened up the clouds to Asia Pacific users, which will be coursed through its Singapore data center.
South Korean broadband provider SK broadband is oiling up its pipes, expanding its network capacity to accomodate an expected surge in demand for multimedia services by using Datacraft's expertise in network implementations.
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
