Featured Solutions
Money is paper: save both by managing your documents
How do you enhance customer service while reducing cost? SK Telecom added video to their customer support service offering and reduced average customer service calls by 20%.
How have operators scrambled to build and evolve their networks from supporting disjointed single services to delivering a consolidated portfolio of services.
A nontraditional security vendor says its product which guarantees the right people can get information without security hassles could change the way firms think about security.
Fuji Xerox, the Document Company, today announced a comprehensive suite of cost management and control solutions with its partners – Equitrac, BEAR Solutions and Softlog – targeting corporate customers, as well as those in the education, legal and professional sectors.
Fuji Xerox, the Document Company, today announced a partnership with Equitrac, the world leader in print management and cost recovery solutions. The technology alliance means solutions that enable organisations and businesses to seamlessly and intelligently manage and control printing costs.
Fuji Xerox, the Document Company, today announced a software partnership with BEAR Solutions (BEAR), a leading cost tracking and management solution provider to the education sector.
Performance Further Highlights Global IP and Solutions Leadership
New Service among Several Recent Updates to Conferencing Portfolio to Help Organizations Boost Productivity
Managed Service Adds Flexibility, Reduces Complexity, Controls IT Costs
Knowledge Central Multiple
Knowledge Central
Shrinkage can be one of the more elusive metrics in the contact center, but don’t underestimate its power. If properly measured and managed, the use of shrinkage can enable contact center leaders to achieve the ideal balance of productive and unproductive time. Unchecked shrinkage will negatively affect service levels and the overall contact center budget.
Healthcare organizations today must manage two diametrically opposed sets of requirements: the practitioner’s need for ease of access to information versus the business’s need to apply increased privacy and security controls against that data.
St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
Midwest Eye Consultants (MWEC) operates 22 primary care offices, three surgical facilities, an optical lab, and a nursing home division throughout Indiana, offering optometry services, ophthalmological care, and eye surgeries. Having confidential patient means the company is subject to HIPAA regulations for data security and integrity.
