Expert Opinions
SaaS in the enterprise application software market reaches more than US$8.5 billion in revenue in 2010.
Public sector spending on networking is estimated to grow at a CAGR of 13% from 2009-2013. E-government initiatives are likely to drive adoption of enterprise networking equipment, especially in emerging markets such as India and China.
Enterprise Content Management is not a nice to have technology but something companies must consider as part of their long-term strategy. Joyce Hostyn, director of Customer Experience at Open Text, offers four steps to ensuring a successful approach to deploying ECM.
Excerpted from Technology and Customer Service: Profitable Relationship Building, by Paul R. Timm. In these tips, you'll find out about four tools of technology -- call centers, help desks, CRM and websites -- that can help you attract and retain customers. Discover ways to use these common customer contact methods to your best advantage. Tip #3 covers CRM software and deployments, and the potential impact on customer loyalty.
Enterprises have to constantly find effective ways to re-use their legacy applications and adapt to the changing needs of the business. Today even governments, at the federal, state and local authority levels, are trying to implement a centralised information system to facilitate a standard approach throughout the jurisdiction.
With for most emerging technologies, the hype is bigger than the reality. A welcome exception is cloud storage, which is enabling many organizations to achieve major economies of scale and greater control of growing data volumes. A Commvault user survey of 535 executives reveals that more than half are looking at cloud storage.
At first glance, many industries, including public sector organizations, seem stable with respect to their particular business models and IT-based implementations. This stability legitimizes a relatively static interpretation of IT’s role in business development. Achieving greater flexibility (and thus market success) is often not considered high priority. But an industry cannot truly remain stable and non-dynamic for the long term.
Firms use CRM solutions to manage customer information, but digging deeper into the mine could reveal something a lot more relevant than what companies already have.
While technology that enables the creation of a “cashless society” has been advancing over the years, Ovum believes such a utopian scenario won’t happen anytime soon.
While the future shape of Government is Australia will be unclear for some time, sufficient trends are emerging to enable IT managers to undertake some reasonable scenario planning. This is certainly not a time to sit around waiting for an answer, as the news is not all bad for government IT.
Knowledge Central Multiple
Knowledge Central
Set realistic goals and enforce them recommends Gartner
Rising demand for medical care are overwhelming health services and governments resulting in more time being spent on managing than treating. Critical to easing this new management burden is the creation of systems that facilitate information exchange. This paper looks at the development of electronic personal health records and the challenges it poses to all members of the ecosystem.
When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.
CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.
