Expert Opinions
Several readers requested to know what are the latest trends in customer loyalty programs. Michael Lowenstein, VP and Senior Consultant, Customer Loyalty Management, Harris Interactive, offers some interesting recommendations.
Online data protection services in the cloud are less expensive than owning your own data protection infrastructure, provide an immediate off-site location for DR, and are inherently scalable. But how does one evaluate the relative strengths of a wide array of service offerings? What are the key criteria to look for in an online data protection solution that will provide safe, reliable, and secure backup and DR in the cloud?
Cisco launched its CRS-3 router to much fan fare. But certain tech journalists are none too impressed with the hype. "Overnight Cisco made a laughing-stock of itself in the technology media - by the ludicrous over-hyping of the launch of... wait for it... yet another router," states Martyn Warwick.
IT spending from China's healthcare sector is projected to grow from US$2 billion in 2009 to as much as 3.8 billion by 2012, fueling the growth for most of the Red Dragon's IT industry, Springboard Research found.
More and more phone manufacturers are embracing next-generation hardware components that significantly speed up performance, such as the ARM Cortex A8 and its competing brand the Qualcomm Snapdragon. Absent from these developments, however, is Nokia, whose market offerings have consistently lagged in terms of hardware chipsets.
Smart grids are touted to be the next-generation technology that will curb the rising levels of carbon emissions produced by the incessant, inefficient and unhampered use of electricity. But is the technology that full-proof when it comes to IP security?
After the debilitating financial crisis of 2009, are companies starting to get the ball rolling on innovation, which has taken a far back seat last year to pave the way for business-saving financial measures?
For businesses and government organizations to fully realize and protect the inherent value of the data within their service, they have to recognize the need to eliminate deployment of multiple point solutions and embrace a unified approach to data management. If they do this they are in a position not only to reap the benefits in terms of business continuity and disaster recovery.
Dr. Mark Moerdler suggests that to avoid potential legal or regulatory issues, it is important for enterprises to re-visit their information lifecycle and discovery strategy.
Employee engagement is about creating value and meaning for staff. Companies are beginning to see that the real benefits of creating a climate of engagement with employees can ensure delivery of an excellent service. But how do you engage with employees?
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
