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External consultants are people who come to your organization with grandiose plans and ideas of how to improve your company. They are highly paid experts with whom you will risk time and money to see if they can help you achieve some semblance of improvements.
Wii-hab: Recuperating with the aid of technology. The Nintendo Wii video game console is generally viewed as little more than a fun commodity, but one Singapore hospital has used it to speed up patients’ rehabilitation process.
Rising power consumption biggest reason for expansion in next two years
We’ve often heard how CIOs should sufficiently demonstrate the business value of IT. But let’s hear the how-to straight from the expert’s mouth.
Most organizations would agree that their most valuable IT assets reside within applications and databases. Most would probably also agree that these are areas that have the weakest levels of security, making them the prime target for malicious insiders. This is a difficult problem to address, but it's not impossible.
In an attempt to determine what factors lead to worker job satisfaction, psychologist Frederick Herzberg conducted a study in which people were asked to describe their most satisfying and dissatisfying experiences on the job and to give the reasons why. They also were asked to describe their levels of performance in the two experiences.
Long-term customer retention is especially challenging as social networks and new media allow customers a forum for airing complaints about companies. A new focus on the customer experience has emerged, as businesses walk a fine line of keeping a steady supply of happy customers while maintaining a healthy bottom line with their customer retention programs.
CRM failures have been costly, disruptive, and embarrassing. Red ink, shareholder losses, upset customers, lost market share, lawsuits, and career setbacks are all typical outcomes of CRM failures.
Would it do your company good to have its mobile data charged according to usage? How would you manage such a change?
Your virtualization model may be saving you a decent sum, but could this amount be larger? Perhaps it’s time to ditch Oracle.
Knowledge Central Multiple
Knowledge Central
Customer serving organisations have always faced a demand dilemma. This paper lays out the reasons why contact centre strategy is changing, outlining the benefits of the different solutions out there, and provide practical guidance to how to move to a hosted or virtual model.
Enterprises that seek a successful move to virtualization have a number of hurdles to overcome. Not all are obvious. This paper identifies seven key things that you must know if your business is to be successful in virtualizing your mission-critical applications.
Operational risk is an ever-present challenge of the banking industry, inhibiting performance and reducing profits as banks need to keep adequate reserves of capital to cover potential losses. But in recent years, corporate wrongdoing, high-profile fraud and major process failures have put the dangers of operational risk – and the consequences of poorly managing it – in the spotlight. This case study looks at how Woori Bank in Korea went with analytics to reduce its operational risks.
Queensland University of Technology (QUT) is a culturally diverse Australian education provider with campuses in Brisbane and southeast Queensland. In 1989, QUT decided to partner with Oracle to deliver key elements of its information technology architecture. Download this free case study to know more.
