Case Studies
St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
Midwest Eye Consultants (MWEC) operates 22 primary care offices, three surgical facilities, an optical lab, and a nursing home division throughout Indiana, offering optometry services, ophthalmological care, and eye surgeries. Having confidential patient means the company is subject to HIPAA regulations for data security and integrity.
This case study elaborates on the road taken by the South Korean government towards the planning, development, rollout and continuing innovation towards achieving a collaborative environment between government and the public.
This case study is about how Hindustan Unilever uses change management solution from SAP to synchronise software development across all its offices in India.
The case study details how Chyun Huei Health Technologies used Micro Focus ACUCOBOL-GT to develop an application that consolidated all IT infrastructure for the Taiwan Department of Health, which operates 28 hospitals across the country. The new centralized approach saved DOH US$6.1 million in ordering and inventory costs, US$17.2 million in application development costs, and US$1.7 million in maintenance fees.
Statens Innkrevingssentral collects money for the Norwegian Department of Finance. The legacy mainframe application was slow and expensive to maintain. This case study reviews the department's deployment of the SIRI system built around Software AG's webMethods Enterprise Service Bus suite.
To achieve their primary objective of reducing operational costs while improving customer serivce, Telkomsel chose Sword Ciboodle to revolutionize their core customer facing processes. Today, Telkomsel maintain their lead position in a highly competitive market via a strategy to differentiate through their customer service.
With high expectations for service and overall project execution, and because the company sold its products through a network of dealers, Asian Paints, India's largest paint company, lacked visibility into the entire painting process and the needs of the homeowner. This situation prompted Asian Paints executives to explore ways to establish a more direct link to the end customer. This case study is their story.
The New Zealand Department of Conservation (DOC) is responsible for protecting the natural and historic heritage of New Zealand and provide recreational opportunities for locals and tourists. This case study discusses how the DOC solved its bandwidth requirements through WAN optimization technology.
This case study looks at how the U.S. Department of Defense streamlined its procurement processes through a new emall built around Software AG's webmethods suite.
Knowledge Central Multiple
Knowledge Central
Shrinkage can be one of the more elusive metrics in the contact center, but don’t underestimate its power. If properly measured and managed, the use of shrinkage can enable contact center leaders to achieve the ideal balance of productive and unproductive time. Unchecked shrinkage will negatively affect service levels and the overall contact center budget.
Healthcare organizations today must manage two diametrically opposed sets of requirements: the practitioner’s need for ease of access to information versus the business’s need to apply increased privacy and security controls against that data.
St. Helens and Knowsley Health Informatics Service (HIS) serves about 12,000 users. In the wake of widely publicized breaches, government organizations throughout the U.K. face new mandates to protect private data. This case study describes how the HIS met requirements for securing data‐in‐motion by chooshing an Extensible Content Security (XCS) appliance from WatchGuard.
Midwest Eye Consultants (MWEC) operates 22 primary care offices, three surgical facilities, an optical lab, and a nursing home division throughout Indiana, offering optometry services, ophthalmological care, and eye surgeries. Having confidential patient means the company is subject to HIPAA regulations for data security and integrity.
