Case Studies

When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.

CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.

The Census and Statistics Department (C&SD) of the Hong Kong Special Administrative Region (HKSAR) government aims to provide high-quality statistical services to facilitate policymaking and research within the government and in the community.

Serving close to 9 million people, Taiwan's Bureau of Labor Insurance plays an important role in social insurance ad social security in Taiwan, and aggressively integrates government and public resources to create a winning environment for Taiwan’s labor force, industry, and the government. This case study looks at how the BLI revamped its IT infrasrtucture to support growth.

When Bharti Airtel, India's largest mobile operator, discovered a manually-operated outbound calling infrastructure was limiting its ability to ensure better customer experience, the company turned to Genesys to implement a solution that integrates marketing, customer service and collection ensuring that the various departments do not overwhelm the engagement experience for customers.

Virtualization requires new approaches to cooling

As one of India's largest banking institutions, HDFC Bank has embraced sophisticated information technology to pursue its expansion from corporate banking to become a world-class provider of wholesale and retail financial services. SAS provides a broad range of analytics to help HDFC Bank make credit decisions, enhance its cross-sell and up-sell marketing, and comply with strict regulations.

The Office of Shared Services (OSS) was created to provide corporate services, using a shared model, to about 120 Western Australian government agencies. The shared model provides an integrated framework for Whole of Government to leverage economies of scale through shared technology, information and processing. This case study offers detail of the exercise.

In India’s recently liberalized life insurance market, fast-growing Max New York Life (MNYL), has adopted SAS technology to transform its efforts to strengthen customer retention and cross-selling to a tightly segmented customer base. With SAS as the heart of its marketing process, Max New York Life has access to the right data, the right models, and the right execution. As a result, high-margin revenue from cross-selling has tripled.

The Maritimes fleet is an important contributor to Canada’s CDN $5 billion a year commercial fishing industry, providing 130,000 Canadian jobs. To keep track of the 4,700 fishing vessel requires accurate 'Hail out' information in real-time. Previous implementations failed to meet this real-time requirement. This case study describes those failures as well as the success the DOF eventually achieved using a solution based on the Genesys Voice Platform.