Analyst Reports
Despite the heavy popularity of the iPad and other tablet PCs, notebooks still account for majority of PC shipments in the Asia Pacific.
The IT / BPO industry is consistently evolving and has moved from outsourcing primarily for cost benefits to gaining strategic importance in business for clients and users of IT / BPO services. Similar to other industries such as manufacturing, IT / BPO industry operates on a delivery model with the objective of utilizing resources from different regions to optimize delivery of services.
Creating a single, comprehensive view of the customer is the key for banks seeking to boost profits and rebuild trust in the post-credit crunch era, according to Ovum.
Some corporate customer relationship management (CRM) platforms contain useful information on less than 25% of contacts in a customer database. Accessing the “missing” 75% of actionable information is vital from a competitive and business survival perspective, and so organizations must consider the option of information discovery tools alongside traditional enterprise search solutions.
New US healthcare reforms present a wide range of opportunities to Indian IT/BPO companies.
Pharmaceutical companies vary in their decision to stay in-house versus outsourcing medical information call centers and in how much to spend on call center support for brands.
Sheryl Kingstone, CRM program manager with the Boston-based Yankee Group talks aboout the benefits and disadvantages of using smartphones for CRM.
Gartner's Magic Quadrant for customer service contact centers finds best-of-breed market. Who are the winners and why?
Last year, the industry growth was only 6%, down from the high double digit growth rates seen previously. Nasscom is optimistic about the growth of the industry and expects it to be around 15 to 18% this year. The economic crisis in Europe is still looming large and hence the cautious outlook.
The rural BPO began to take root in India almost three years back, when GramIT, Desicrew, Fostera among others set up centers across villages in South India. What began as an experiment, has now started to gain momentum. Currently, there are at least fifty such centers operating not just across south Indian villages but also in rural north India. Most rural BPO centers have quite aggressive expansion plans.
Knowledge Central Multiple
Knowledge Central
Set realistic goals and enforce them recommends Gartner
Rising demand for medical care are overwhelming health services and governments resulting in more time being spent on managing than treating. Critical to easing this new management burden is the creation of systems that facilitate information exchange. This paper looks at the development of electronic personal health records and the challenges it poses to all members of the ecosystem.
When Sri Lanka's Department of Education wanted to update its certificate printing process and hardware, security was at the top of its requirements. The aim is to eliminate fraudulent examination certificate results. The solution provided needed to be easy-to-use, compatible with the existing information in the DOE database and have the ability to create certificates bilingual in English and Sinhalese. This case study explains why the DOE selected the Lexmark Ultra Violet (UV) Secure Print solution.
CIMB Group aspires to advance by focusing on its core themes of regionalization, optimization and innovation. In its rapid expansion, CIMB faced a significant challenge in the effort, time and cost associated with managing ever-growing business performance demands.
