Customer - Case Studies

2014-10-01
Ranked the world's strongest bank in 2011 and 2012 by Bloomberg markets, this case study profiles how OCBC Bank –the longest established Singapore bank— turned...
2014-09-11
This case study reports how in 2013, a luxury hotel decided to find a way to reach more customers by selling its mooncakes online through an e-commerce...
2013-09-20
Pan Pacific Hotels Group deployed Avaya Aura Unified Communications and contact centre technology to reduce operational costs and improve guest services.
2012-09-03
With   some   300,000   customer   interactions   each   month,   VEGAS.com ranks   as   one   of   the   busiest   travel   websites   in   the   world. To...
2012-05-23
Catering to more than 20 million taxi bookings annually, ComfortDelGro’s Customer Contact Center is running at full capacity, with the situation becoming more...
2012-05-16
Mount Alvernia Hospital (MAH) began as a 60-bed private hospital in Singapore in 1961, and has since grown to a 303-bed general hospital.As it operates round...
2012-05-02
iPass has been a long-term user of Silk, a key part of Micro Focus’ integrated software quality approach which embeds quality at every stage of software...
2012-04-23
With the rapid adoption of smartphones, explosive growth of connected devices, and the migration of IT into the cloud, global network traffic has grown...
2011-12-13
Building valuable and lasting relationships with its customers is key to Estée Lauder Malaysia’s business. It values the ability to engage the right customers...
2011-11-22
CHI Residences had an increasing demand for convenient, stylish and environmentally-friendly accommodations in Hong Kong, and was faced with the challenge to...

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