Analytics to help Hong Kong govt improve citizen services

The Hong Kong Efficiency Unit, the government agency tasked with helping the public sector improve the deliver of public services, is turning to data visualization technologies to improve citizen services.

Using SAS Visual Analytics for Insights, the government hopes to examine data on citizens' complaints, develop insights and find innovative solutions in collaboration with its partner agencies.

Wai-Fung Yuk, Assistant Director, Hong Kong Efficiency Unit, said in a news release that no matter how much data is involved, time to insight is crucial.

SAS said the in-memory solution would allow HKEU explore amount of data very quickly. Users can spot patterns, identify opportunities for further analysis and convey visual results via Web reports or iPad and Android tablets.

Large enterprises, including the public sector, handling big volumes of data are increasingly adopting business intelligence and business analytics solution. Research firm Gartner said in a recent report that BI software revenue will reach $13.8 billion in 2013, a seven percent increase from 2012. The market is forecast to reach $17.1 billion by 2016.

Dan Sommer, principal research analyst at Gartner, said BI and analytics have grown to become the fourth-largest application software segment as end users continue to prioritize BI and information-centric projects to improve decision-making and analysis.